The dBx Acoustics team are music fans as well as noise experts. We know how important it is for festivals and live events to be a good neighbour, as well as providing a great experience for the crowd.
Here’s how we can help;
We’ll work with you to draft your licence application, and liaise with the Local Authority from application to final decision, including negotiating licensing conditions.
We’ll prepare your noise management strategy, and make sure that you understand what you need to do in practice.
Our extensive range of equipment allows us to monitor simultaneously at multiple locations during your event, both on- and off-site. This means that we can react quickly to help you control noise levels to comply with your licensing conditions. Our on-site team will also set up a complaints log, and deal with any noise complaints received during the event.
We also set up ‘traffic light’ monitors at the mixing desk for each stage, so that the band’s engineer can monitor noise levels in real-time.
We don’t just show up for the fun part, though. We’ll be there to support your preparation and licence application, provide a noise management plan for the event, and liaise with the
Local Authority on any noise queries. After the event, we’ll provide you with a post-event report which can also be submitted to the licensing authority.
In everything we do, our goal is to make sure that your event is a success in every way – compliance with the noise management plan, being a responsible neighbour, and ensuring the best crowd experience.
We are all familiar with call centres – and most of the time when we talk about them it’s from the caller’s point of view. Are you frustrated when you are put through to someone in another country? Does the fake friendliness of the scripted interaction annoy you? But step back for a moment and remember some of those calls – was there something else that bothered you?
I know from my own experience that many a time I have been able to hear the operator on the next phone, and sometimes the whole hubbub of the call centre, which both makes it difficult to focus on your own conversation, and may give you some concerns about the privacy of your own conversation.
Noise transfer between call stations, and the build up of noise in general, is even more of a problem for call handlers, who need to maintain their focus over many hours. High background noise levels lead to physical and mental fatigue and therefore reduced efficiency, as well as the potential for operators to suffer from vocal fatigue which may lead to higher than normal absence rates through sickness. A 2008 study found that 28.7% of workers suffered permanent auditory fatigue, and that by the end of the working day this number had risen to 71.3%. The same study showed 48% of workers reporting vocal problems over the previous 12 month period.
This issue isn’t about to go away, either – the world’s largest call centre, with 20,000 seats, is about to open in China.
In the UK, over a million people work in the industry and there are over 5,000 call centres. Clearly both from the point of view of employer’s extracting the best and most efficient work from their employees, and for the health and welfare of the employees themselves, acoustic conditions in call centres need to be carefully considered, whatever their size.
Whether you’re planning a new contact centre, or having issues in an existing facility, it’s worth talking to a qualified acoustic consultant before you embark on the installation of acoustic treatments. A careful balance of both screening and acoustically absorptive finishes is required, and even the noise produced by the ventilation system can be used to help provide some sound masking. A consultant such as dBx Acoustics can model the space and demonstrate the auditory effect of different treatment options, allowing the client to assess the relative benefits and costs of various treatment schemes. Being able to optimize the placement and quantity of acoustic treatments allows a more effective and cost-conscious approach to acoustics, rather than just installing some absorptive treatments and hoping for the best.
Happier, healthier call centre workers? More calls, dealt with better, with lower staff absence rates? It sounds good to us. If you would like to talk to dBx Acoustics about how we can help you with call centre acoustics, please contact us!